Watch our video about being a patient at The Walton Centre
On the day you come into hospital
On the day of your admission you need to contact the bed manager before setting off from home, to check a bed is available. Please call, after 10.30am, 0151 525 3611 and ask for bleep 2009. If no bed is available then an alternative date for admission will be arranged and sent out to you as soon as possible.
For information about how to find us click here.
For information about parking click here.
When you arrive at hospital
Please go directly to the ward that you have been allocated and report to the nurses’ station, where a member of staff will assist you.
The wards are split into single sex bays with between four to six beds in each bay. There are a few single rooms on each ward, but these are allocated by the ward staff according to the clinical need of the patient.
On occasion, patients who have been allocated a single room may have to be moved into the main ward bays, either because of their condition or to accommodate another patient. We will do our very best to accommodate individual concerns.
Consent to treatment
Before giving your consent, you will be given a clear explanation of your condition and any proposed tests, treatment, investigation or procedure - including any risks involved and any alternatives there may be.
Information about your care and treatment
Should you have any worries or concerns about your stay in hospital, please speak to any member of the nursing staff and they will be happy to help you.
If you want to know anything about your illness, please ask the doctor or nurse caring for you.
If you wish others to be present when you receive news or information you should ask a nurse or other member of staff, though there are reasons why this may not be possible.
If you are unsure of what you are being told, please ask for it to be repeated or explained more clearly. You may wish to ask if there is written information about your condition or treatment if you do not have this already.
It is vital that you bring any medications with you, that you are currently taking, in its original container. The hospital staff will take these from you and may use them during your stay. They will be returned to you on discharge if they are still required along with any medication you need to take home. In some cases, patients are asked to stop specific medication at certain times prior to their admission. Please follow the specific instructions given by your consultant.
Meals and Meal Times
There is a choice of menu for most meals in the hospital and you will be asked to select your choice of meals for the following day.
Special dietary requirements, including vegetarian and kosher food, are available on request.
Food may be brought in by prior arrangement with the ward sister, but cannot be stored in the fridge or re-heated.
Breakfast Lunch Evening meal
8am – 8.30am 12pm – 1pm 5pm – 6.30pm
For further information see our Patient and Visitor Information booklet or Patient discharge information booklet
Patient Experience Team
You can also find out more about our Patient Experience Team and how to make a comment, compliment or complaint here.