Patient Experience Team

The Patient Experience Team provides a welcoming, accessible and confidential service to patients, relatives and friends. Such as:

  • Emotional and practical support
  • Confidential advice
  • Information
  • Help resolving problems or informal complaints.

Tell us what you think

Your opinion is really important to us. Whether you're a patient or a relative of a patient, we want to know what you think of The Walton Centre - maybe you've experienced really fantastic care, or have some thoughts on how we might improve.

The Patient Experience Team also helps the Trust develop its services by providing feedback from patients and carers and giving information from their perspective to help improve services.

The team can be contacted as follows:

  • Call: 0151 556 3090/3091
  • Email: PatientExperienceTeam@thewaltoncentre.nhs.uk
  • Write: Patient Experience Team, Sid Watkins Building, The Walton Centre NHS Foundation Trust, Lower Lane, Fazakerley, Liverpool, L9 7LJ
  • Visit: The team's office is on the second floor of the Sid Watkins Building (same site as The Walton Centre) and is open between 9am and 5pm
  • Speak: Asking at one of our main reception desks to speak to a member of the Patient Experience Team  (between 9am and 5pm).
  • Read here how to make a comment, compliment or complaint.

Giving your feedback

Don't forget, you can leave a review about your care on the NHS Choices or Patient Opinion websites. We always endeavour to respond to these reviews as soon as possible.

Locally, there is Healthwatch Liverpool and Healthwatch Sefton, which are local independent health and social care champions, there to help you get the best out of our services.

You can also get in touch with us on social media, through Facebook or Twitter.

Making a complaint

If you would like to find out how to make a complaint please read our leaflet, Making a Complaint

For further information, please click here for our Complaints Policy

Patient and carer information desk

This information desk is provided by The Brain Charity and is staffed by volunteers who are available to talk to you about living with neurological conditions and your experiences in The Walton Centre.

The information desk can provide:

  • a wide range of leaflets about neurological and neurosurgical conditions
  • general information about support groups, welfare benefits, etc
  • details of the support available from The Brain Charity
  • a free helpline direct to The Brain Charity and the Stroke Association

The Brain Charity

You can contact The Brain Charity as follows: