What will happen when I have made my request?

What will happen when I’ve made my request?

  • We will acknowledge receipt of your request within two working days.
  • We will endeavour to provide the information you have requested within 20 working days of receipt of your request.
  • We will notify you as soon as possible if we find we are unable to provide the information within 20 working days.
  • We may ask you to provide us with more information to help us locate the information you have requested.
  • We will notify you if all or part of the information you have requested cannot be provided. If this happens we will explain to you why this information has been withheld and notify you of the advice and guidance to applicants’ process.

Exclusions

On some occasions, we will not be able to disclose information, because it is covered by an exemption under the Act. If this happens, we will explain the reason why and provide you with advice and guidance; for example, we may ask you to restructure your request for similar information that is available.

In line with section 12 of the Act, if the Trust thinks it will cost more than £450 to find information and prepare it for release, then we are able to turn down a request. If this is the case, you will be informed and we will provide you with advice and guidance; for example, we may ask you to reduce the amount of information you are requesting.