How does the Trust use my information?

We use your information in several ways which includes enabling us to provide you with the highest quality of care, allowing us to improve the care provided to both yourself and others by managing, planning and improving NHS services.

• Your information is used by clinical and administrative staff to provide you with treatment and care. Including professionals based in other locations, e.g. your GP, other NHS Trusts and social services
We work in partnership with other NHS organisations and clinical staff employed by other NHS organisations that could be consulted for an expert opinion relating to your care. 
 
Your information could be shared with other organisations such as another NHS Trust, your GP and social services. You may need to be transferred to another hospital for further treatment.  We also work with social services staff whilst you are still in hospital to plan your discharge home. Information relating to your discharge arrangements will be recorded by Social Services within their manual and computerised records.
 
• To support your time in hospital, e.g. dietary requirements passed to catering staff, religion passed to the Trust Chaplains.

Any dietary requirements are passed to the catering staff with your choice of meal to ensure your dietary needs are met and information relating to your religion passed to Trust Chaplains running this service to enable them to visit you whilst in hospital to ensure the pastoral and spiritual needs of patients, their families and staff members are adequately addressed.

• For the Trust to undertake clinical audits.

We have an annual Clinical Audit programme which requires all clinical staff to participate. These Audits enable us to monitor and improve the quality of care and treatment provided to you.
Clinical staff across the Trust will review patient medical records to review the care provided and to identify ways in which the care could be improved in the future.

• Student Training

The Trust regularly has student doctors and nurses working with our clinical teams.
 
Students will have access to your medical records if they are involved in your care. If you do not wish for your medical records to be used in this way, please discuss this with your healthcare professional.

• Patient Satisfaction surveys

We may send to your home address a satisfaction survey after your treatment from us. These surveys will help us to review and improve the care and treatment we provide to patients.
We may also send patients surveys via SMS if we have collected your mobile contact number, the SMS you receive will give you the option to opt out of this if you wish to do so.

• To investigate complaints, untoward incidents or legal claims

Staff within the Legal team and Complaints department will need to access your health records and may need to share this information with other Trust staff and external third parties if applicable e.g. Trust Solicitors, NHS Litigation Authority, in order to deal with issues raised or to process your complaint or legal claim.

We take patient safety very seriously so if an incident occurs that was not expected the Trust will investigate. In this instance the staff involved in your care, with the support of our Risk Management department, would access your health records.

• To undertake health service management/planning which entails preparing statistics on our performance to ensure that we can meet patient needs in the future.

Statistical information about patient care is collated by us e.g. how long patients have waited for an outpatient appointment, etc. This is because every NHS Trust is performance managed and this information allows the Trust to improve the services it provides
 
This information will be anonymised or coded so individual patients cannot be identified.

• Where appropriate, to ask you to participate in a research project. 

The Walton Centre NHS Foundation Trust is a research active organisation and is committed to supporting innovation and the promotion, conduct and use of research to improve the current and future health and care of the population. 

Your participation in any research project is entirely voluntary and will only occur with your explicit consent.

We anonymise the information collected during the course of your care and treatment and use it to support research and improve care for others

Our Research, Development and Innovation Team manages all research projects undertaken in the Trust and ensures studies have the necessary NHS permission and are in compliance with the regulatory framework for research.