Appointments and referrals

The Walton Centre arranges appointments with you, which suit you.

As part of our continuing effort to improve the patient experience at The Walton Centre NHS Foundation Trust, we are acting on patient feedback and improving the booking process for outpatient appointments.

For some of our patients this will mean your existing appointment will be cancelled and you will be added to a follow up waiting list. Patients will be invited by letter to contact the Patient Access Centre approximately 4 - 6 weeks prior to your expected appointment time. At this point patients will be offered a choice of appointment dates and times that suits you best.

In clinic, people are seen according to their appointment time and not according to the time they arrive at the hospital. Please aim to arrive 20 minutes before your appointment time.

If for any reason the appointment date and time is unsuitable, please change it by telephoning the number on your appointment card or letter. We will be happy to rearrange your appointment to a more convenient time, providing you cancel within a reasonable time. 

However, if a patient did not attend (DNA) their hospital appointment and did not tell us beforehand, the appointment will go unused.

In 2015, The Walton Centre alone had more than 11,600 DNAs, which was 11 per cent of our appointment slots. Please help us to help others. If you are unable to attend your appointment, please let us know as soon as possible so we can offer the appointment to another patient.


The Walton Centre NHS Foundation Trust received more than 46,500 referrals in 2014. We aim to process all referrals within 24 hours.

How to be referred

Appointments at The Walton Centre are made via GPs or through a consultant at another hospital. If you are a patient and you are interested in any of our services, please discuss with your GP.

Patient Eligibility and Selection Criteria

Patients are eligible for free NHS treatment at The Walton Centre NHS Foundation Trust if they are:

1.         Ordinarily a resident in the UK


2.         Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations 2011 (as amended in 2012).

Overseas Visitors Guidance