Social Media User Guidelines

The Communications Team at The Walton Centre is responsible for several different social media accounts on a variety of platforms.

We’re happy to help you in any way that we can and look forward to seeing your views and feedback. We do however expect our users to offer us the same level of courtesy that we offer them, so we have a short set of guidelines:

  • All users must comply with the social media platform’s Terms of Use as well as these Terms of Use.
  • We will remove, in whole or in part, posts that we feel are inappropriate.
  • We will report any social media profiles that are set up using The Walton Centre’s name, imagery or any affiliated branding, without permission.
  • We will remove any posts that include personal information such as email address, phone number or address. 
  • We will block and/or report users who direct messages and comments at us which we believe are:
    1. Abusive or obscene
    2. Deceptive or misleading
    3. In violation of any intellectual property rights
    4. In violation of any law or regulation
    5. Spam (persistent negative and/or abusive tweeting in which the aim is to provoke a response)
  • You are wholly responsible for any content you post including content that you choose to share.

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform.

Responding to users:

  • We’ll do our best to respond to your enquiries within four working hours.
  • We’ll try to help you, or direct you to people and/or departments who can, wherever possible.
  • Our working hours are 9.00 – 17.00 Monday to Friday. We are unable to offer individual medical advice as our social media accounts are not monitored by medically trained staff.
  • The Walton Centre’s accounts are here to provide information to visitors and promote the hospital’s achievements.

We do not respond to messages of a commercial nature, unless related to our charitable funding efforts.

Whilst we are happy to receive material outside of this remit, we will not respond as we are governed by strict NHS procurement rules.

We reserve the right to modify or change these conditions at any time.

We look forward to hearing from you!