Innovative pager system for relatives wins the Roy Ferguson Award

A pager system designed to alert relatives of patients in intensive care of any changes has won this year’s Roy Ferguson Award.

The annual accolade, set up in memory of Roy Ferguson, award thousands of pounds in funding to a project or idea that can demonstrate compassionate care patients, their relatives and carers.

Louise Ferguson (pictured above, centre), wife of Roy Ferguson and former Governor of The Walton Centre, sits on a panel which decides which project wins support. She said: “It’s really important to me and Roy’s family that projects which can really demonstrate thoughtful, exceptional care are made a reality.

“The pager system will do a lot for relatives in terms of reducing anxiety while supporting a loved one in ITU. I was so impressed that they looked at other industries for this ingenious idea and that it supports relatives, which in turn supports patients. Roy would be extremely proud.”

Clinical Director for Neuroanaesthesia Sandeep Lakhani (pictured second from left) suggested the use of a pager system after the idea came to him while waiting for a table in a restaurant. He said: “I was handed a pager for the table, which would buzz when it was ready, and it got me thinking about the system and how it could help our patients.

“It’s can be an incredibly distressing time for relatives of people who are receiving treatment in ITU. Staff trying to remember contact information adds extra stress to the situation – especially if the relatives can’t be reached.

“With a pager system, relatives will know that if anything changes with their loved one’s condition they will be notified as soon as possible. I am extremely grateful that something like the Roy Ferguson Award is in place to allow us to put compassion at the heart of our care.” 


Notes to editors

Further information, or to arrange a visit contact:
Sam Fleet, External Communications Officer, on 0151 556 3397 or email
The Walton Centre NHS Foundation Trust is the only hospital trust in the UK specialising in neurology, neurosurgery and pain services. Although the majority of patients come from Merseyside, Cheshire, North Wales, Lancashire and the Isle of Man, for some specialist treatments of complex disorders we see patients from all parts of the country, referred by their GPs or other neurologists, neurosurgeons and pain clinicians.

  • The Walton Centre NHS Foundation Trust was rated as ‘Outstanding’ by the Care Quality Commission. The independent regulator of all health and social care services in England published its rating on Friday 21 October 2016, following announced and unannounced inspection visits to the Trust in April 2016.

The Walton Centre NHS Foundation Trust, Lower Lane, Fazakerley, Liverpool L9 7LJ
0151 525 3611