COVID-19: Service update

**PLEASE NOTE: Following the change to national lockdown from Wednesday 6 January 2021, visitors will continue to be restricted until further notice. 

Only those patients with exceptional circumstances, ie, if the visitor is the main carer for a patient with a learning disability or if a patient is receiving end of life care will be allowed to visit. There's more information on the Government website.

 

Visiting Arrangements

Thank your patience. Visiting continues to be restricted to only exceptional cases here at The Walton Centre, in line with regional and national guidelines. Please note that we are constantly reviewing the situation on a weekly and, more recently, daily basis. The latest guidance for exceptional cases is below. 

Inviting visitors to the Trust is one of our top priorities, after making sure patients and staff are safe and work to limit the spread of COVID-19 continues.

In the meantime, we encourage you:

  • To contact your relatives staying at The Walton Centre via video and telephone calls, which our staff can help you and our patients to do.
  • To take advantage of ‘letters to loved ones’ which also enables you to send messages and letters to your relatives in hospital.

Updates on care and management of patients will continue everyday as required.

Again, thank you for your patience. We appreciate that being close to the ones your love at this time of year is incredibly important, and we are working on making that a reality. We will update you as soon as we can.  

The following standards should be observed in these exceptional cases (as described in the paragraph at the top of the page) ONLY:

  • A maximum of two visitors for patients at the end of their life.
  • One birthing partner accompanying a woman in labour.
  • One partner accompanying woman to antenatal scans. Risk assessments of environments should be undertaken.
  • One parent or appropriate adult visiting a child, this may include multiple parents although only one may be present at any time, this also include Neonatal services.
  • One carer that is supporting someone with a mental health issue such as dementia, a learning disability or autism or other similar complex conditions where not being present would cause the patient to be distressed.
  • In exceptional cases consideration will be given to individual requests following a comprehensive risk assessment.

Visitors should observe strict 2 metre social distancing principles whilst moving around the hospital wear face coverings and adhere to strict handwashing on entering and leaving the hospital and clinical areas. Your temperature may also be taken on entering the building.

Please contact the ward or department in advance to discuss appropriate arrangements. Your health, safety and wellbeing, that of our patients, communities and staff across the organisation remain our absolute priority. We will support you to find other ways of keeping in touch with your loved ones in hospital, like phone and video calls. If you are worried please speak to the nurse in charge.

Thank you for your continued support and understanding at this challenging time.

Guidance developed in partnership with NHSE/I and Directors of Nursing/Chief Nurses in Cheshire & Merseyside.

These updates to visiting can and will change should the Trust deem it too great a risk to the safety of patients and staff. We will notify you of any changes and update this page regularly with any relevant information. If you are unable to visit and would like to contact a patient at The Walton Centre, you can use our 'Letters to Loved Ones' service.

 

Outpatient services

From the point we and other trusts had to cancel all non-emergency activity to ensure the safety of patients and staff, we starting putting in place the technology to enable different ways to deliver consultations. This enables many more of our patients to have their consultation and receive their care and treatment.
We introduced:

  • Telephone consultations
  • Video Consultations

As we move forward, we will continue to offer many of you a consultation via this method of delivery. However, it is important to note that for some patients this will not be appropriate, and a face to face consultation will be necessary.  

If you are offered a telephone or video consultation and you are concerned about this new way of consultation delivery, please inform a member of our booking team on 0151 556 3213 who will be able to provide support and assistance.

Face to face consultations are being offered to patients that are clinically unsuitable for a telephone or video consultation. We have only been able to offer this method of consultation to our most urgent patients so far. However, we are now able to start offering face to face consultations to patients who are not urgent but require their consultation without any further delay. This includes patients who are waiting for an outpatient procedure and diagnostic, for example Botox, Nerve block, MRI, CT, EMG and ECG.

Our consultants and health care professionals are reviewing their individual patient waiting lists to ensure patients are offered consultations in strict clinical priority order.

If you are concerned regarding a deterioration in your condition, please contact a service appropriate to your needs – either your GP, NHS 111, your clinical team at The Walton Centre for advice or if your symptoms are of an urgent nature, your local A&E department. We would like to reassure you that these services are open and ask that you seek medical help if you need it.

If you believe you or a member of your household has symptoms of coronavirus, please seek advice from the NHS Coronavirus website page.

Inpatient admission (including day-case procedure or diagnostic)

If you are currently on a waiting list for an admission, day-case procedure or diagnostic, please be assured that you have not been forgotten. We are doing everything we can to ensure that your admission is carried out in a timely and safe manner.

Consultants and health care professionals are reviewing their individual patient waiting lists to ensure patients are offered appointments in strict clinical priority order.

If you are concerned regarding a deterioration in your condition, please contact a service appropriate to your needs – either your GP, NHS 111, your clinical team at The Walton Centre for advice or if your symptoms are of an urgent nature, your local A&E department. We would like to reassure you that these services are open and ask that you seek medical help if you need it.

 

 

 

Following the changes to the regional tiers, visitors who have had a prior visiting arrangement due to the patient being under the umbrella of ‘exceptional circumstances’, but who themselves reside in a Tier 4 area will no longer be able to visit until further notice.

 

The exceptions to this are for patients who are end of life or if the visitor is the main carer for a patient with a learning disability.