COVID-19: Service update

Here at The Walton Centre, the safety of our staff and patients has and always will be our highest priority. To ensure this is maintained during this unprecedented time, we have introduced strict social distancing measures. This has meant treatment area capacity being reduced to allow more distance between patients.

We are also operating increased cleaning and infection control measures between patient treatments. As a result, these measures mean a reduction in the number of patients we can safely see and treat each day.

Outpatient services

From the point we and other trusts had to cancel all non-emergency activity to ensure the safety of patients and staff, we starting putting in place the technology to enable different ways to deliver consultations. This enables many more of our patients to have their consultation and receive their care and treatment.
We introduced:

  • Telephone consultations
  • Video Consultations

As we move forward, we will continue to offer many of you a consultation via this method of delivery. However, it is important to note that for some patients this will not be appropriate, and a face to face consultation will be necessary.  

If you are offered a telephone or video consultation and you are concerned about this new way of consultation delivery, please inform a member of our booking team on 0151 556 3213 who will be able to provide support and assistance.

Face to face consultations are being offered to patients that are clinically unsuitable for a telephone or video consultation. We have only been able to offer this method of consultation to our most urgent patients so far. However, we are now able to start offering face to face consultations to patients who are not urgent but require their consultation without any further delay. This includes patients who are waiting for an outpatient procedure and diagnostic, for example Botox, Nerve block, MRI, CT, EMG and ECG.

Our consultants and health care professionals are reviewing their individual patient waiting lists to ensure patients are offered consultations in strict clinical priority order.

If you are concerned regarding a deterioration in your condition, please contact a service appropriate to your needs – either your GP, NHS 111, your clinical team at The Walton Centre for advice or if your symptoms are of an urgent nature, your local A&E department. We would like to reassure you that these services are open and ask that you seek medical help if you need it.

If you believe you or a member of your household has symptoms of coronavirus, please seek advice from the NHS Coronavirus website page.

Inpatient admission (including day-case procedure or diagnostic)

If you are currently on a waiting list for an admission, day-case procedure or diagnostic, please be assured that you have not been forgotten. We are doing everything we can to ensure that your admission is carried out in a timely and safe manner.

Consultants and health care professionals are reviewing their individual patient waiting lists to ensure patients are offered appointments in strict clinical priority order.

If you are concerned regarding a deterioration in your condition, please contact a service appropriate to your needs – either your GP, NHS 111, your clinical team at The Walton Centre for advice or if your symptoms are of an urgent nature, your local A&E department. We would like to reassure you that these services are open and ask that you seek medical help if you need it.

 

Visiting Arrangements

Due to the current rate and presentation of COVID-19 in our region, we will continue to restrict visiting to maintain patient safety and reduce the risk of spread of COVID-19 within our hospital.

Visitors should observe strict 2 metre social distancing principles whilst moving around the hospital wear face coverings and adhere to strict handwashing on entering and leaving the hospital and clinical areas.

The following standards should be observed:

  • A maximum of two visitors for patients at the end of their life.
  • One birthing partner accompanying a woman in labour.
  • One partner accompanying woman to antenatal scans. Risk assessments of environments should be undertaken.
  • One parent or appropriate adult visiting a child, this may include multiple parents although only one may be present at any time, this also include Neonatal services.
  • One carer that is supporting someone with a mental health issue such as dementia, a learning disability or autism or other similar complex conditions where not being present would cause the patient to be distressed.
  • In exceptional cases consideration will be given to individual requests following a comprehensive risk assessment.

Outpatient appointments

Most of our outpatient appointments are now being undertaken in a different way. When it is necessary to attend the hospital, the patient should attend alone, where this is not possible, either due to potential psychological distress or physical support, one person may accompany the patient attending outpatients, both should wear face coverings.

Please contact the ward or department in advance to discuss appropriate arrangements. Your health, safety and wellbeing, that of our patients, communities and staff across the organisation remain our absolute priority. We will support you to find other ways of keeping in touch with your loved ones in hospital, like phone and video calls. If you are worried please speak to the nurse in charge.

Thank you for your continued support and understanding at this challenging time.

We will review these arrangements on a weekly basis and in the context of the environment we are providing care in.

Guidance developed in partnership with NHSE/I and Directors of Nursing/Chief Nurses in Cheshire & Merseyside.

These updates to visiting can and will change should the Trust deem it too great a risk to the safety of patients and staff. We will notify you of any changes and update this page regularly with any relevant information. If you are unable to visit and would like to contact a patient at The Walton Centre, you can use our 'Letters to Loved Ones' service.