The Walton Centre rated sixth in the country for overall experience in the latest National Inpatient Survey

The Walton Centre scored top marks in the latest Care Quality Commission (CQC) National Inpatient Survey, ranking 6th in the country against other Trusts when asked about overall experience.

Each year Trusts take part in the survey, which asks patients staying in hospital to rate different aspects of their care. The report, published by the CQC this week, highlights that the hospital scored better than most Trusts for eight of the 12 sections (one section is not applicable as it relates to A&E, a service the Trust does not provide). Over 50% of patients who were sent surveys responded and gave The Walton Centre high marks, which demonstrates patients receive high quality care and experience during their stay.

The hospital scored best in the country waiting to get a bed on a ward and made the top ten for both the nursing and hospital and ward category.

Only two areas for improvement were identified, which relate to support provided after leaving hospital from the NHS and other agencies. These areas form part of the Trust’s Action Plan for continued improvement.

Director of Nursing & Governance Lisa Salter said: “I’m delighted with the results of the latest National Inpatient Survey. Our vision is ‘Excellence in Neuroscience’ and we know that this can only be achieved by placing our patients and their families at the heart of what we do.

“Our approach to care recognises each patient as part of a wider group of people. These findings show that our patient and family centred approach to care is working.

“In the next year and beyond we will continue to build on this work to ensure we are working together with patients and their families as equal partners in care, in line with our Walton way values.”

The Trust’s ambition to improve quality uses findings from the national inpatient survey as a measure of progress and year on year improvement is set as one of the aims of the Quality Strategy.

To see the full results, Go to the CQC’s results page HERE.


Notes to editors

Further information, or to arrange a visit contact:
Sam Fleet, External Communications Officer, on 0151 556 3397 or email
The Walton Centre NHS Foundation Trust is the only hospital trust in the UK specialising in neurology, neurosurgery and pain services. Although the majority of patients come from Merseyside, Cheshire, North Wales, Lancashire and the Isle of Man, for some specialist treatments of complex disorders we see patients from all parts of the country, referred by their GPs or other neurologists, neurosurgeons and pain clinicians.

  •        The Walton Centre NHS Foundation Trust has been rated as ‘Outstanding’ by the Care Quality Commission twice. The independent regulator of all health and social care services in England published its first rating on Friday 21 October 2016, following announced and unannounced inspection visits to the Trust in April 2016. The second was announced Monday 19 August 2019 after inspections in March and April 2019.

The Walton Centre NHS Foundation Trust, Lower Lane, Fazakerley, Liverpool L9 7LJ
0151 525 3611