New self check-in for Walton Centre patients

Patient Adam Costello 

New self check-in for Walton Centre patients

A new Outpatient self-check-in system has been introduced at The Walton Centre NHS Foundation Trust to improve the service for patients.

Patients attending the Trust’s Outpatients Department can now use the electronic check-in – similar to those seen in most GPs surgeries – to let staff know they have arrived and then wait in either the outpatients department or hospital bistro to be notified of their appointment.

Once a patient has registered their arrival the system updates the relevant clinician via an iPad in the consulting room. Clinicians can use the iPads to call patients remotely, by causing a visual prompt to appear on screens in the waiting areas.

As a specialist neurological centre, many patients have more specific needs and a new dedicated member of staff is stationed next to the check-in machines to assist anyone having difficulties and answer any concerns or queries and  the reception is still accessible.

Trust staff will also continue to assist patients who need any help being alerted of their appointment or moving to and from the waiting rooms to consultation rooms.

The first patient to self check-in was Adam Costello, 42 from West Kirby, Wirral, who said: “It was easy to use, as they have a similar system at the GP surgery.”

Ann Cannon. 76, from Southport, also tried out the system and added: “This is the first time I have been to hospital as a patient for 40 years, since having my son, so this saves a lot of confusion. It’s much better than having to queue in reception.”

The neuroscience specialist Trust’s IT department designed the innovative system in-house. This is the latest system fully developed in-house, as the Trust moves towards being paperless.

Medical Director Dr Peter Enevoldson said: “We are delighted that the self check-in system has gone live. It will improve patient experience, free up administrative duties and ultimately improve the efficiency of the Outpatients Departments.”