Frequently Asked Questions

Below are answers to the most common questions we get asked. If you still have a query please contact us

I have received a letter asking me to book an appointment, but the contact number is not working, who do I contact?

If a appointment is not for tests (i.e. MRI, Neurophysiology, EEG etc.) patients should be advised to contact our Patient Access Centre on 0151 556 3213.  Please keep in mind that our lines are very busy but will be answered as soon as possible. 

For radiology appointments and the contact number’s on your letter are not working, you should contact the main hospital switchboard 0151 525 5611 and ask for the Walton Centre radiology department.



Can you change my appointment? /Can you tell me when my next appointment is?


For cancelling/changing appointments patients should contact our Patient Access Centre 0151 556 3213.

For cancelling radiology appointments – you should contact the main hospital switchboard 0151 525 5611 and ask for the Walton Centre radiology department.


I wish to receive copies of medical records/scans

If a patient or relative would like to apply for a copy of their health records, we ask them to complete our application form in order for us to gather all the information needed and return it to us via post or email (details below) along with copies of two forms of ID. Once the completed application form has been received, your application will begin to be processed.


By email: 

By Post:

SAR/Legal Team
Subject Access Requests
Medical Records Department

The Walton Centre NHS Foundation Trust
Lower Lane
L9 7LJ

Or telephone: 0151 556 3425/3426


Do you have a car park? / Where can I park? / Do you charge for parking?


Car parking is available at The Walton Centre, the Sid Watkins Building as well as the wider Aintree site e.g. Multi Storey Car Park. The charges are consistent across all areas, as follows:


Less than 30 mins – free

Up to 2 hour 30 mins - £3

Up to 2 hours 30 mins £4

Up to 4 hours 30 mins - £4.50

Over 4 hours 30 mins - £5.50


Weekly Tickets – Available at £17.50 from Cash Office


Blue Badge holders may park for free

Outpatients attending appointments at least 3 times a month, and for a period of at least 3 months, may park for free.

More information is available on our directions and car parking section.


How do I get an appointment? / How long will I wait for my appointment? 


Once Patient Access receive your referral, this is registered on our system and sent to clinician for formal triage.  Following triage, if your referral is accepted you will be added to the appropriate waiting list and sent an advice letter with regards to this listing as well as information provided on what happens next.  If your referral is not accepted, a letter will be processed and sent back to your referrer with either advice from a consultant and/or from the Patient Access Centre for the reasons why this was not accepted.

For radiology appointments usually, all radiology diagnostic appointments are made within 6 weeks of referral by your clinician.



How long until I get my test results? (Radiology/Neurophysiology) 

Radiology outpatient results will be back with consultants within 4 weeks of attendance


How do I contact the epilepsy/oncology/neuromodulation nurses?

If a patient has a previously diagnosed neurological condition and are under the care of a neurologist (i.e. MS, Epilepsy, Movement disorder or Neuromuscular disorder) they can contact the nurse advice line on 0151 556 4008.  However please note this is a non-urgent line manned by non-clinical staff.  They will be booked in for advice in the next available phone advice clinic.


Are there currently any vacancies within your trust?

All Trust vacancies are advertised on NHS Jobs ( You can read more about working at The Walton Centre on our careers section. 


What are the rules around visiting?/What time are visiting hours?/Do I need a LFT to visit? 

Advice around visiting will be updated accordingly on the Trust website, however if you have a relative as inpatient for the best most updated advice, please contact the individual ward directly and they will advise appropriately.


Are there any hotels near the hospital?

There are several hotels located near the hospital including:

Travelodge Liverpool Stonedale Park

Premier Inn Liverpool North Hotel

The Suites Hotel and Spa Knowsley

The Park Hotel

The Walton Centre also offers a 'Home from Home' facility provided by The Walton Centre Charity, free of charge for relatives of patients undergoing major surgery or treatment. There are criteria that relatives must meet to use the accommodation facility and more information and contact details are available on our Home from Home Accommodation section


Are there public transport links to the hospital?

There are several transport links to the hospital from the city centre and various locations. Fazakerley train station is a short walk from the two main hospitals. And there are several bus routes that will drop and pick you up outside the hospital grounds.

Further information can be found here:

Train travel: 

Bus Travel:



Do you accept private patients?

Yes we do accept private patients. Please contact us for more information. 


Do you accept students for work experience?

Yes we do for further information please click on the following link

If you wish to obtain further information you can contact our Training & Development department on the following email address

 All apprenticeship opportunities are advertised on NHS Jobs.


Page last updated: 01 February 2023