COVID-19 restrictions to remain in place at The Walton Centre

Restrictions remain in place across the NHS in relation to the COVID-19 pandemic. The safety measures in place over the 18 months therefore remain in place at The Walton Centre - and in our other clinic settings within the community – until further notice.

Due to the increased transmission risk posed by the Omicron variant, visiting has been suspended within The Walton Centre except for exceptional circumstances.

Information for families and carers

Patient and Family Experience Team 

The Patient and Family Experience Team can help by providing a welcoming, accessible and confidential service to patients, carers, relatives and friends, such as: 

  • Emotional and practical support 
  • Confidential advice and signposting for further support  
  • General enquiries and information 
  • Help with resolving any concerns or advise on how to raise a formal complaint 

The team also help the trust develop and shape the care and service provided by sharing feedback from patients, their families and carers. The Walton Centre aims to learn from the experiences of our patients, their families and carers to continually improve. 

 

The Brain Charity – Information Desk 

This information desk is provided by The Brain Charity and staffed by volunteers in line with COVID-19 restrictions.  

It contains: 

  • A wide range of leaflets about neurological and neurosurgical conditions 
  • General information about support groups and welfare benefits 
  • Details of the support available from The Brain Charity 
  • A free helpline direct to The Brain Charity and Stroke Association 
  • A virtual appointment system for inpatients  
Information for Patients and Carers

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Page last updated: 30 December 2021