As part of our continuing effort to improve the patient experience at The Walton Centre NHS Foundation Trust, we act on patient feedback to continually improve the booking process for outpatient appointments.
For some of our patients this will mean your existing appointment will be cancelled and you will be added to a follow-up waiting list. Patients will be invited by letter to contact the Patient Access Centre approximately four to six weeks prior to your expected appointment time. At this point, patients will be offered a choice of appointment dates and times that suit them best.
In clinic, people are seen according to their appointment time and not according to the time they arrive at the hospital. Please aim to arrive 20 minutes before your appointment time.
If for any reason the appointment date and time is unsuitable, please change it by telephoning the number on your appointment card or letter. We will be happy to rearrange your appointment to a more convenient time, providing you cancel within a reasonable time.
However, if a patient does not attend (DNA) their hospital appointment and did not tell us beforehand, the appointment will go unused. In 2019, The Walton Centre had more than 13,800 DNAs, which was 9.2 per cent of our appointment slots. Please help us to help others. If you are unable to attend your appointment, please let us know as soon as possible so we can offer the appointment to another patient.
The Walton Centre aims to process all referrals within 24 hours. Appointments at The Walton Centre are made via GPs or through a Consultant at another hospital. If you are a patient and you are interested in any of our services, please discuss this with your GP.
Patients are eligible for free NHS treatment at The Walton Centre if they are:
- Ordinarily a resident in the UK, or
- Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations 2011 (as amended in 2012).
Cancelling and questions about your appointment
If you are not able to keep your appointment, or require further details, please call us as soon as possible. Use the number on your appointment letter, or call 0151 556 3213.
If you have to cancel your appointment on the day, call the outpatients department on 0151 529 5449.
Page last updated: 30 December 2021