National Oversight Framework and Adult Inpatient Survey put The Walton Centre at the top
The Walton Centre is in the top ten Trusts in the UK after introduction of the NHS National Oversight Framework - a new tool by which all NHS Trusts will be measured. There’s 22 metrics with the framework, spread across six domains, which come together to give each organisation a segment rating of between 1 at the high end down to 5.
The Walton Centre ranks 7th out of 134 hospitals in the acute and specialist Trust league table and ranks third in the North West.
The specialist Trust is assessed against 18 metrics that apply to acute and community trusts. The results form a league table which will be updated quarterly, making a visible and accessible way for patients, staff and the wider public, to understand how the Trust is performing.
The 2024 National Adult Inpatient Survey results were also published this morning ranking The Walton Centre fourth in the region for ‘overall experience’, with a score of 9 and the top score being 9.2. This survey is hosted by the Care Quality Commission (CQC), and looks at the experiences of patients who stayed at least one night in The Walton Centre last year, making it a valuable tool to gauge patient satisfaction. Our results are bench-marked against other Trusts across the region.
Key highlights include:
- The Trust scored top three in the region in the following areas: the hospital and ward; and basic needs
- The Trust scored top four in the region in the following areas: admission to hospital; nurses; your care and treatment; kindness and compassion; respect and dignity
Where patient experience scored best:
- Wait to get a bed: The wait to get a bed on a ward after arrival
- Leaving hospital: Staff telling patients who to contact if they are worried about their condition/treatment after leaving hospital
- Explaining a change of wards: Reasons for changing wards explained in a way they can understand
- Waiting in the hospital: Length of time waited (in another location) before admission to a ward
What we can improve on:
- Waiting list: Length of time on waiting list before hospital admission
- Leaving hospital: Staff discussing with patients whether patients may need further health/social care services after leaving
- Individual needs: Staff taking into account patients' individual needs (dietary needs)
- Information about medicine to take at home
Where areas of improvement have been identified, we’ll be working with teams across the hospital to address these as we look to continually improve.