Complaints and right of appeal

 

If you are unhappy with the outcome of your Freedom of Information request or with the way The Walton Centre has handled your request, you can seek to resolve this through the complaints or appeals process. Any complaints or requests for appeals should be directed in the first instance to the Freedom of Information Officer, who can be contacted by:

Post: Freedom of Information Officer. Information Governance Office, Second Floor, Sid Watkins Building, Lower Lane, Fazakerley, Liverpool L9 7BB

Email: wcft.enquiries@nhs.net 

Direct line: 0151 556 3038

All complaints will be dealt with in accordance with the local resolution stage of the Trust's Complaints Policy and Procedure.

If you are not content with the outcome of your complaint or appeal, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted by:

Post: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Online: https://ico.org.uk/make-a-complaint/foi-and-eir-complaints/ 

Telephone: 0303 123 1113