Your patient portal

 

It’s important to us that you can access information about your care and your appointments quickly, easily, and conveniently. 

That’s why we are working with our partners to provide you with a Patient Portal where you can access this information from any smartphone, tablet, or desktop computer. 

This page gives you more information about the different areas of our portal and the information you can find on it. 

We have also put together some frequently asked questions that may help to answer any queries you may have. 

As we are still in the process of developing and improving this service, the way you access information may initially be different depending on what treatment you are receiving from The Walton Centre.  

As we roll out new services within the portal, you may find that you receive duplicated messages. This is nothing to be concerned about.

Please keep checking back for the latest advice and information: 

 

What would you like to access?

Where to access it if you’re being treated by The Walton Centre

Appointment information

DrDoctor

UltraMed

  NHSApp  

 

Appointment letters

DrDoctor

  NHS App

 

Other hospital letters

DrDoctor

  NHS App

 

Digital questionnaires

DrDoctor

 

Preassessment Service – Health questionnaire

UltraMed

 

Direct messages – messages sent to you that only you can reply to

 

DrDoctor

 

NHS App

You can access some of your hospital record in the NHS App, including appointments, letters, and documents.

Find out more about accessing your information via the NHS app

UltraMed

You can use Ultramed to complete your ‘Waiting List’ and ‘Fit for Surgery’ questionnaires, digitally, as part of your preoperative assessment process.

You will be asked to provide the same information that would typically be collected during a face-to-face preoperative appointment.

Completing these forms online can help streamline the preparation for your surgery, potentially reducing delays and allowing your procedure to take place sooner.

More information will be provided in due course.

Find out more about accessing your information via UltraMed

DrDoctor

You may have received a text message from 07903 573088. This is how we will contact you from the DrDoctor area of the portal.

You log in with your surname, date of birth, and postcode, and we will send you a text message with a one-time secure code to access the portal.

Once logged in, you can view your appointment information and appointment letters.

Find out more about accessing your information via DrDoctor

 

Frequently asked questions

Abbreviations you may find in your health records

The NHS website provides a list of some of the most common medical abbreviations and what they mean . This may be useful if you want to understand your health records. An abbreviation is a short way of writing a longer word or phrase. 

Is my information secure?

To enable us to deliver this service, our partners will have access to your contact information but not to detailed information about your health. 

These partners are accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. 

No-one but those directly involved in your care will have access to your medical information. 

Find out more about information security from DrDoctor

Find out more about information security from PKB

I’m having trouble logging into the patient portal. Who can help me?

Don’t worry if you’re having issues. We’re happy to help.

DrDoctor

If your issue is with the DrDoctor area of the portal you can:

Please note, the DrDoctor team cannot assist with any medical or appointment related queries and these should be directed to The Walton Centre NHS Foundation Trust. You should receive a response within 24 hours, Monday to Friday (during office hours). From Friday evening, the team aims to respond by close of play on Monday. 

NHS App

There’s lots of help and information on the NHS App here

How do I update my contact details?

  1. Log in: Go to the DrDoctor patient portal and enter your surname, date of birth, and postcode
  2. Navigate to Settings: Click on Settings, usually found at the top or top-right of the screen
  3. Add or Edit Details: In the Settings menu, select Add new to add a new phone number or email address
  4. Select Contact Type: Choose the type of contact you want to add (e.g., Email, mobile phone) and fill in the details
  5. Confirm: Click Add or select the toggle to change your preferences for receiving notifications.

I’m responding to a message about an appointment for a person I care for. Which details do I use?

If you need to log into the patient portal for an appointment that is not yours, but someone you care for, please use the patient’s details to do so not your own.

What if I don’t want to access my information digitally?

We appreciate that this won’t be for everyone – and that’s no problem at all.

If this is the case for you, nothing needs to change.

If you’d rather, we can continue to contact you in the way we always have and, if you need to speak to us or make any changes to your appointments, you can simply give us a call.

For DrDoctor, you can opt out by:

Method 1: Reply to the text message 

  1. Find a reminder text: from DrDoctor.
  1. Reply: with the word "STOP". This will opt you out of future text reminders.

Method 2: Use the patient portal 

  1. Log in: to the DrDoctor patient portal.
  1. Navigate to the "Settings" menu .

Update your communication preferences: to opt out of text reminders

 

Please note

If you respond to a SMS with any wording the system does not understand, e.g. "I don't want to get reminders anymore", DrDoctor will send you an SMS message informing you to reply STOP if you don't want to receive any more SMS messages. This will opt you out of any automated SMS for future care.

I don’t have a mobile number or landline number – how can I access the patient portals?

If you cannot – or have difficulties accessing the patient portals to see your letters and appointment information, you will receive appointment letters in the post.

How do I access the patient portals?

Anyone who is receiving care from The Walton Centre can access the patient portals.

If your contact details have changed, please let us know next time you see us.

DrDoctor

To allow you to access the DrDoctor area, we will send you a text message from 07903 573088 or an email from no-reply@drdoctor.co.uk with a secure link to the portal. This can be accessed from your phone, tablet or computer.

We recommend that you use a private email address and phone number to access the patient portal to keep your information secure.

You login with your surname, date of birth and postcode and, to ensure your account remains secure, we will also text a code to the mobile phone number associated with your records or call you on your landline giving you a one-time access code, which you will need to enter to log in.

Why have you introduced patient portals?

Having patient portals allows those who wish to – and that have access to digital options – to access information digitally. It will allow us to:

  • Improve how we communicate with you, by offering more options
  • Deliver letters to you faster by sending them digitally
  • Reduce confusion resulting from letters being lost or arriving in the wrong order
  • Save the NHS money by reducing the amount of paper and postage costs
  • Reduce our environmental impact
  • Provide a text reminder before your appointments
  • Give you the ability to request to change or cancel your appointment, without having to ring us