Patient Pass

Please note, the Patient Pass site can only be accessed from a Trust device 

Patient Pass is the new referral management system that has taken over from Orion, for all Neurosurgery Emergency, Neurology On Call and Neurology RANA referrals. 

Referrals for advice on inpatients are screened daily by the respective teams, but for any time critical advice you can still follow any referral with a phone call to the on-call team via switchboard (0151 525 3611).

 

For neurosurgery referrals only: As of Wednesday 26 November 2025, at 08:30am, Orion has been turned off and no new referrals can be made through their system. All new referrals will need to be made through Patient Pass.

However, any existing referrals at this time will still be available on Orion until closed. 

 

Referrals to Neurology On Call

Please be aware that when making a referral through Patient Pass to Neurology On Call, you will still need to follow the submitted referral up, with a telephone call.

If you do not follow up the submitted referral with a phone call, the referral will not be viewed or actioned.

If you cannot get through via the phone, then please try again. Our switchboard is: 0151 525 3611.

After 72 hours, if we have not heard from you, the referral will be closed.

 

How do I create an account?

You can create your Patient Pass account to send a referral to The Walton Centre, by following this link:  https://patientpass.uhliverpool.nhs.uk

Please note, a valid NHS.net or organisational email address will be required.

We also have a 'Getting started with Patient Pass' guide below, that you can follow. 

Patient Pass external user guide

 

How do I make a referral? 

You can refer to the above 'Getting Started with Patient Pass' guide or click on the relevant document for the action you wish to make.

 Patient Pass 1_How_to_make_a_referral

 Patient Pass 2_How_to_retrieve_a_draft_referral

 Patient Pass 3_How_to_add_observations

 Patient Pass 4_How_to_add_an_image

 Patient Pass 5_How_to_add_a_document

 Patient Pass 6_How_to_add_an_action

 Patient Pass 7_How_to_complete_an_action

 Patient Pass 8_How_to_add_a_message

 Patient Pass 9_How_to_close_a_referral

 Patient Pass 10_How_to_download_a_record

 Patient Pass 11_How_to_search_for_a_referral

 Patient Pass 12_Referral_list_and_icons

 Patient Pass 13_How_to_create_a_user_account

 Patient Pass 14_How_to_setup_an_on-call_user

 Patient Pass 15_How_to_handover_the_referrer

Please follow this video tutorial when Patient Pass is live, to see the process from start to finish of how to make a referral through Patient Pass

 

To watch the video on YouTube, please click here.

 

Key contacts for making a referral to The Walton Centre: 

If you are having IT issues, you can contact The Walton Centre IT Team on 0151 556 3017. 

If you are having trouble completing the referral, please call switchboard and ask for the neurosurgery emergency referrals, on 0151 525 3611.

If you would like to give feedback about the system or would like to be part of our bi-monthly external stakeholder meetings that will aim to streamline our use of Patient Pass, please email: wcft.patientpass@nhs.net

 

Feedback about Patient Pass - External Trusts

Date

Time

How to access?

Thursday 8 January 2026 14.30-15.30

Please email wcft.patientpass@nhs.net and specify the date/s you would like to attend
Tuesday 10 February 2026 14:00-15:00

Please email wcft.patientpass@nhs.net and specify the date/s you would like to attend
Wednesday 18 March 2026 13:30-14:30

Please email wcft.patientpass@nhs.net and specify the date/s you would like to attend
Feedback Sessions

 

What's coming next?
Speciality Site Status
Neurosurgical emergency The Walton Centre LIVE
Neurology On Call The Walton Centre LIVE
RANA The Walton Centre LIVE
Thrombectomy The Walton Centre Coming soon
Neurophysiology The Walton Centre Coming soon
Neuro-rehab The Walton Centre Coming soon
MSCC referrals and advice The Walton Centre and Clatterbridge Cancer Centre Coming soon

 

Right to be informed

Patient Pass is a secure, web-hosted communication platform used by some NHS departments to coordinate referrals and inter-hospital transfers. It provides a shared record of advice and guidance and helps ensure relevant patient information is transferred efficiently and securely between care teams. It is a tool that helps healthcare providers meet their obligations for safe care and information governance. 

Patient Pass ensures that patients' personal and medical information is handled in accordance with NHS data protection standards and the UK General Data Protection Regulation (UK GDPR). Only authorised healthcare professionals involved in your care can access your information, and all data is transmitted using secure, encrypted channels. The platform does not share your details with third parties for marketing or non-clinical purposes.

You have the right to know how your information is used, stored, and shared, and Patient Pass supports this by providing a transparent and auditable record of communication between hospitals.

 

Patient Pass Privacy Notice

Who are Patient Pass?
Patient Pass is a secure communication platform used by NHS departments to coordinate referrals and inter-hospital transfers. Your data is managed by your NHS Trust, which acts as the Data Controller. Patient Pass is the Data Processor, providing the technology to support safe and efficient care.

 

What information do they collect?
We collect and share information necessary for your care, including:

  • Personal details (name, date of birth, NHS number)
  • Clinical information (diagnosis, treatment plans, test results)
  • Relevant notes and advice between healthcare teams

Why do they use your information?
Your information is used to:

  • Coordinate your care between hospitals
  • Ensure safe and timely transfers
  • Maintain accurate records of advice and guidance

Legal basis for processing
We process your data under the UK GDPR and Data Protection Act 2018 on the basis of:

  • Public task : Providing healthcare services
  • Vital interests : Protecting your health and safety

Who do they share your information with?
Your data is shared only with authorised NHS staff involved in your care. Patient Pass does not share your information with third parties for marketing or non-clinical purposes.

How do they keep your information secure?
All data is encrypted and stored on secure servers within the UK. Access is restricted to authorised healthcare professionals.

How long they keep your information?
Your information is retained in line with NHS records management policy. For details, please ask your care team.

Your rights
Under UK GDPR, you have the right to:

  • Access your information
  • Request corrections
  • Request deletion (where applicable)
  • Object to processing
  • Complain to the Information Commissioner's Office (ICO)